Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All orders are made to order so if we receive a influx of orders this may cause a increased wait time that is out of our control.

Domestic Shipping

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

At this time we do not offer local delivery.

In-store pickup

At this time we are not offering local pickup.

International Shipping

We offer international shipping: Please contact us for a list of serviceable areas.

We do not offer international shipping to all countries please contact us for a list of places we do not service.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. NTC Designs is not responsible for these charges if they are applied and are your responsibility as the customer.

For all international purchases, if you decide to refuse your package at time of delivery or pickup we will have to subtract 3x the original shipping cost paid to cover the fees and shipping rates we are charged by shipping carriers to have the package returned to us.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@ntcdesigns.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Once you receive a shipping notification, it is too late to cancel the order and you must request a return.
We accept returns within 30 days of original ship date as long as the item is in the original product box, unopened, and undamaged.
Shipping costs are non-refundable for change of mind returns
We may elect to not accept or authorize return of products that are not in their unopened, original packaging, or have been altered or modified.
Once the product has been returned to us and has been ascertained to be complete and undamaged. Your purchase price, less shipping and handling, will be refunded to you. We do not refund any shipping costs.
All of our products come with a 60 Day Warranty -- we can only replace items with manufacturing errors or breaks within this time frame. We will repair or replace the defective product.

If you have any further questions, please don't hesitate to contact us at support@ntcdesigns.com.